Refund & Cancellation Policy

Last updated: November 2026

This policy applies to WAP Workforce Analytics ("WAP"), provided by Serviots, 905, Dwarkesh Business Hub, Motera, Ahmedabad, Gujarat 380005, India, and forms part of our Terms of Service.

1. Free trial

Every new company gets a free trial of 14 days for up to 10 people. No card or payment is needed to start, so you can try every feature before paying anything.

2. How subscriptions are billed

• WAP Business is billed per person, monthly or annually, at the prices on our pricing page, plus GST.
• Payment is taken in advance for each billing period, online through our payment partner Razorpay, by card or UPI Autopay.
• Subscriptions renew automatically at the end of each period until you cancel them.
• WAP Enterprise is billed as set out in the written agreement with your company.

3. Cancelling

An admin can turn off auto-renew at any time in WAP under Settings → Billing, or by writing to sales@serviots.com. Your plan stays active until the end of the period you've already paid for, and nothing more is charged after that.

4. Refunds

Payments are non-refundable. We don't refund the unused part of a billing period, unused seats, or a period in which the service wasn't used. The free trial is there so you can decide before you pay.

If you were charged twice for the same period, or charged an amount that doesn't match your plan, write to sales@serviots.com within 30 days. Once we confirm the error, the extra amount is refunded to the original payment method, usually within 7 working days (the time for it to reach your account depends on your bank).

5. Failed payments

If a renewal payment fails, Razorpay tries again over the following days and we email your admins. Your team keeps working for 7 days after the paid period ends. After that, only admins can sign in until a plan is active again. Your data is kept as described in our Privacy Policy.

6. Changing your plan

To change the number of seats or move between monthly and annual billing, write to sales@serviots.com and we'll make the change from your next billing period.

7. Delivery

WAP is an online service: there is nothing to ship. Access is available as soon as your payment is confirmed, and your GST invoice appears under Settings → Billing.

8. Contact

sales@serviots.com · info@serviots.com · +91 79849 72450